Quick Links
Are you looking to cancel or make changes to your order?
Please email levetop2023@gmail.com with your order number and one of the following subject lines so we can help you ASAP!
To cancel your order: Please email with the subject line “CANCEL”
To change your mailing address: Please email with the subject line “EDIT ADDRESS”
To edit your order: Please email with the subject line “EDIT ORDER”.
We will always do our best to help, however, we cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.
Shipping
Where are levetop products made?
All of our products are made in China.
Where do levetop products ship from?
All of our products ship from within China.
How much is shipping?
shipping is just $15 worldwide
what is the shipping date?
Our team is working hard to get orders shipped as quickly as possible. You can expect a shipping confirmation email from us within 1-2 business days. Remember, your local delivery service may be strained and experiencing some delays. Contact our team at levetop2023@gmail.com if you have specific questions about your order.
When can I expect my order to arrive?
You should receive a shipping confirmation email within 1-2 business days. Our standard delivery time in the US and Canada is 15-30 business days. Standard delivery time within the EU is 15-20 working days. Standard delivery time for Southeast Asia is 10 business days.
Will there be any additional costs?
There are no duties or taxes at delivery.
What does my order look like when it’s shipped?
Your order arrives in a levetop Box or levetop bubble mailer. The contents of the box are wrapped in tissue paper and additional fillers if they’re fragile. Your order will arrive in one shipment, unless otherwise specified.
I’m moving, how can I change my address?
You can login to your profile at anytime and make changes to your billing and shipping information! Just login, hit edit, and make changes as need be! If you need help at anytime, just shoot us an email to levetop2023@gmail.com.
Can I ship levetop as a gift?
Yes! You can gift any of our subscriptions and anything else in our levetop store. Just enter the giftees address at checkout and we’ll ensure it arrives safe and sound. Plus, our invoices don’t include pricing, so they’ll never know the cost!
What if my box arrived damaged?
We definitely hope this never happens, but if it does, email us at levetop2023@gmail.com and we’ll get replacement products shipped to you right away, on us!
What should I do if I received the wrong product?
If you receive a product different from what you ordered, we’re so sorry about that! Please contact us at levetop2023@gmail.com and we’ll be sure to get you the levetop products you ordered!
What if my box doesn’t arrive?
We hope this doesn’t happen, but if it does, we’re sorry! Send us an email to levetop2023@gmail.com and we’ll track your package right away. Sometimes the shipping carrier will leave a note to pick up the package from the nearest post office.
Billing
What forms of payment do you accept?
We accept visa, MasterCard, PayPal, WeChat Pay, AliPay, UPcash
What can I do if my payment is declined?
Oh no! There are a few things you can check if your payment didn’t go through: Check that your card’s billing details (billing address and name) match what you’ve entered into our system. Also double check that your credit card number, expiry, CVC and zip code are all correct. If you’re still having trouble, shoot us an email to levetop2023@gmail.com and we’ll do our best to troubleshoot!
Referral Program
Share our connection with your friends and recommend levetop products to them. We will give free coupon codes to referral friends. But there is a certain deadline.
If you’re still experiencing issues, please contact us.
General levetop FAQ
I have a question that isn’t listed above, who should I ask?
We’re here for you! Email us at levetop2023@gmail.com or text us at (+86) 18823161626 and we’d be happy to help you out.
How can I become a brand ambassador?
We’re always looking for new partners! Please send us an email to levetop2023@gmail.com with your social media handles and let us know why you love levetop and why you want to partner.
Let’s connect
Follow us on Instagram (we respond to DMs!) or shoot us an email at levetop2023@gmail.com.